It goes up to 25x faster than our standard fibre. Broadband & phone. My Sky Fibre went off this morning dead on 8am, so changed routers over and my BT hub is just displaying the orange light. , that beats the 1mb we currently get. Only BT Complete Wi-Fi gives you reliable wi-fi in every room or £100 money-back guarantee. Order 13th Auguest for a line install and act. Watch our short video guides or follow our step by step instructions. 99 for line installation in 2022 (Uswitch survey of 2,003 broadband users, August 2022). If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. When it comes to broadband (as well as TV and phone packages), there’s the network that carries the data and then there’s the broadband and TV bundles that you order for your home. Transferred to technical team, and prompty cut off. Pay nothing until Spring 2024. You have had too many unsuccessful attempts to login. So, reading other posts, I am not alone with my recent activation issues. BT customers can watch on 2 devices at once (as long as one is a BT TV Box and you start streaming in the correct order), or 3 if you have NOW Boost. To find out which speed is right for you, see our Cheap Broadband guide. My broadband was due for activation today and I was advised to restart the ONT at midnight Monday. BT order tracker says service was activated on 1 July, but also an alert apologising for delay to 6th (due to network install delay) and saying a 'specialist team' was working on it. BT Sport app. Get exclusive offers as an existing BT broadband customer, like 10% off certain EE pay monthly mobile plans. Improve your internet connection, whether it’s slow or you can’t connect. 3. . Cheers John Jun 25, 2021. Any still September 2017 Vodafone still appear to have issues getting service activated. Quality of ServiceFirst of all apologies for the long post but here goes. Checkout now. Broadband service has been satisfactory since my connection on 17 Aug. BT broadband and Sport from £1 a month for 3 months. Connecting to broadband for the first time. . Hi, I recently switched to BT Fibre and TV, upgrading from my old sky ADSL broadband to FTTC. On the day of activation, connect your new router to the master phone socket. If you want a faster service, its Fibre 1 package clocks in at 50Mbps, and Fibre 2 achieves speeds around 67Mbps. Router has more or less given up in Broadband connection 30-06-2023; New build activation problem in Broadband activation 26-06-2023; Previous provider preventing activation of account. On 17/06 BT support team told me that there is a glitch in the orde. Find out what the lights mean on your BT Business hub. Here are some tips to fix BT broadband connection problems and the new BT broadband flashing purple: Broadband prechecks Reboot your router Check BT Broadband status Try a wired connection Try the BT test socket Try your landline These solutions will help you resolve most of the issues with your BT broadband connection. Compensation is paid for delayed installations, delayed repairs, and missed engineer visits. Once you’ve set it up, BT Web Protect will warn you before you visit a suspicious website, on any of your devices connected to BT Broadband. Check BT Broadband service status. Hi all, I am posting here as my last resort. 2. One email in the morning to confirm that im being connected. On ringing BT orders help desk, I was told its a “technical issue” with Open Reach and unless they fix it, nothing can be done. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including plans, monthly add-ons, call, text, and data charges), BT Broadband, BT TV or TNT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2024. Browse . Great-value deals on unlimited broadband. I called bt again and was promised it would be on by midnight on the 22nd. There have been a number of recent posts about this, which are still unresolved. UK BT or EE subscribers only. During this time, it's your legal right to cancel for free, for any reason. Without a working phone line, it would not be possible to do the work in the cabinet, as the line is needed to complete the commissioning checks. com and include your BT ID and BT account number in the email. Calling BT I am only fobbed off with promises of activation dates and openreach appoi. Power light is red. Ok, ofcourse no broadband next day call " sorry our system shows Yo. You can easily connect the hub yourself. It has fibre to home. On hold for more then an hour. There are apparently issues for sky subscribers also. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. You must activate your card within the period advised by the party who provided you with your card. Set up your BT internet in 8 simple steps. Hi Guys, Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. Hi community, I've been with BT for many years, I've got fiber broadband, i moved home and was giving today as my activation day anytime up to 23 30pm tonight, I'm only asking because i got a text message and email saying that it is now up and running and they will be turning off my temporary 4g mini hub in the next few. BT are supposed to activate my home broadband on 15/06 . Thanks for the reply This is what I have been doing, where 3 people all at different times this week have said they have put in a request to get it activated but will take 24-48 hours to go through, kind of lost faith in what they are saying now to be honest. If you’ve moved into a new-build home and your phone or broadband isn’t. I've just got of the phone to customer support having been told that there was a 'problem. We have had FTTP for about 4 years for broadband but were only switched to Digital Voice a few weeks ago. You can follow the status of your broadband activation by tracking your order online, or via the My BT App. Shortly afterwards i received the reward card and it stated on there to await the activation code. Chat support downgraded firware in Broadband activation 28-05. Announcements. That was the 14/03. Do you have an enquiry about a fault you’ve already reported to BT? Step 2. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. We were told we couldn't add TV services until the phone and broadband were activated. This may look like those shown below , or something similar. Following moving to a new house, I signed up to BT broadband in June 2018 on the basis of receiving a £130 reward card. You’ll get our best-ever TV box. I'm a brand new BT Inifinity customer and things are already not going well at all. Still not activated. BT have been no help at all just saying this is a problem with openreach. Get help with BT Fibre Broadband. unfortunely the forum mods cannot help with FTTP. Not getting broadband speed that BT promised? Problems with BT phone and broadband. Activation date given 15th December. The status will then change to. If you have an older recordable TV box, which looks like the one below, it won't have access to the Prime Video app. Payment by Direct Debit. 3. However, my new flat doesn't have the hub for Virgin Media. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. YouView from BT; BT Sport on TV, Online player or App;. However I hooked everything up so it was ready as soon as it was active and low and behold I am c. If you don’t have a mobile phone or are in an area with no mobile signal, please contact us on 0330 1234 150. it should be done any time up to midnight (been saying this since 16th). I was recently told that fibre is now available in my area. I've read complaints regarding BT broadband activation dating back to 2010, so it's. Low on minutes, data or texts?Hi I understand your disappointment at this problem with your broadband activation. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read;Hello I switched yesterday from Now broadband to BT fibre broadband. The fact that your phone line was not working, was probably the reason for the delay. Personal; Business; Find a store Network Status Checker Mobile Mobile Phones. Received TV box, hub and told that phone line was active. You’ll still need to give 2 weeks notice before your moving date. When I got the keys just over a week ago I realised all the openreach kit was already installed so called up the fibre connections team who checked with. My activation date was the by midnight on the 21st but never happened. New BT mobile customers can no longer take out SIM Only plans or Handset plans. Dialling the 08005874787 number some on here suggest. BT Virus Protect app. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. com & Community; Broadband. During the current promotion (November 2023) BT is also offering any Xbox users who choose the Full Fibre 500 and Full Fibre 900 packages an Xbox Game Pass Ultimate from six to 12. Landline; BT Mobile; Email. Step 3. 5cm in size. This includes Premier League football, European football from the French and Italian domestic leagues, international cricket, Premiership Rugby, WWE, UFC, and exclusive access to the UEFA Champions League, UEFA. Every time I am told to. Get support for BT Broadband, Mobile, Landline, and TV with our knowledge base, or contact us directly via our live web chat or customer service line. However, sometimes these. UK BT or EE subscribers only. Buy this deal See all BT deals. I received email and text on 20th that my order has been completed and broadband and digital voice has been activated. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. BT add on. “You are experiencing broadband connectivity issues, please go to Settings > Setup > Network to check your setup”. The status will change to Manage; Select Manage to start installing BT Virus Protect on your device;. Until today I paid for Sky ADSL2+ broadband for her. It may not have been connected through at the exchange. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. TV & BT Sport problem Login & BT ID issue Chat now. You can call 0800 443 311 to get through to an automated phone line which you can use to: Pay your bills. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. There may also be a £9. Last Thursday my mobile phone rang and it was a BT engineer who wan. If you are still having. Plusnet Perks. We ordered the BT infinity 1 package. I did this on 30th of November and was given an activation date of. Welcome to this user forum for BT Retail phone and broadband customers. Check the black cable with the grey connectors on the end is. That is where your problem started. 2: Seeker. This would have been shown on the notes part of that page you displayed. You need a working BT Retail phone line before the broadband task can be issued, as its needed as part of the commisioning process. However what really concerns me is that yesterday I got a text from BT saying that there was a new problem. Our BT Mobile contracts are mainly 12 months for SIM Only and 24 months for handset plans. 5cm in size. Yes. If you're watching on a BT TV Box, to watch on 2 devices at once you'll need to leave the NOW channels and start watching on the NOW app. 4G Home Broadband - 30Mb. This activation date was then missed with BT customer services say there had been a. I have the same problem - when I click the link in the email from BT it takes me to my old and inactive BT Sport account; when I select my active BT broadband account there is no activate option, only 'manage'. That is where your problem started. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. That is a pity, because without a working phone line the broadband will not work. It happens because we run tests to make sure you get the best possible speeds and connection in the long term. To activate your card, you must complete the registration process online. I don’t have internet still. com & Community; Broadband. 20-02-2023 04:51 PM. Update to my last post. With BT Service Status you can check your BT Broadband, Landline or TV is working. Solved: I have been a BT broadband customer for about a year. Came online to check my bt account to see what it was saying and. Raise a fault. I live in Hawksworth just in the outskirts of horsforth. I am going through the usual problems with Openreach and activating my broadband. This process can take up to ten days. So, reading other posts, I am not alone with my recent activation issues. My equipment (HH4) and activation email arrived on 16th September to say everything was ready to go. I received a letter from Vodafone on the 25th January thanking me for choosing Vodafone Broadband and Home Phone service. Placed order on 22nd Feb then received a call from an advisor who said order is stuck in the system so have to re-order I said ok not a problem go ahead with it. Press the Power button on the back until all the lights go off and wait for 5 minutes. Re: Activation Date/BT already a nightmare. You should be able to contact BT via this page here: Contact BT | Call us or chat online | BT Help. . Enter postcode to see availability. happened to a few people. that shouldn't be an issue (having just performed a speed test here, on a different. My Profile. The Phone lines socket is to connect a phone to if you use the Broadband Voice phone service, however if this is mistakenly connected to a phone line it can induce a buzzing noise on the line. Activation Day - Still no internet or dial tone. This activation date was then missed with BT customer services say there had been a. BT Virus Protect is a free anti-virus app for BT Broadband customers, keeping Android phones and tablets safe from viruses, spyware and other malware. - we're still waiting to activate your broadband. Give one of our guides in the helpdesk a call on 0330 1234 150 who'll be able to help you further with this. 95 setup cost depending on the package. @Sue_7. Download the My BT app >. However, I am curious as to a reason. 2020 but since then my broadband is still inactive. Signed up 2 weeks ago and activation was today. I was recently told that fibre is now available in my area. I ordered broadband and it was due to be activated with an engineer visit on the 7th. With BT Service Status you can check your BT Broadband, Landline or TV is working. . We don't no when you will be activated. I hope the issue is resolved shortly. He gives me a rout. I was swapping from Talk Talk who provided flawless (but slow - non fibre) internet right up to activation date. I have been advised that as I am switching from BT to Sky there is no need for an engineer to visit or set anything up as both companies use the same BT Openreach equipment; I can. Signed up 2 weeks ago and activation was today. Hi, My broadband was supposed to be activated when I moved home on the 14th June; however, as of yet, I have an active phone line, but no broadband. The day arrives and the engineer turns up late morning within the agreed slot but says he needs a harness for the pole and would. Set up your BT internet in 8 simple steps. Then select ‘ Add Game Pass Ultimate’ to get set up. Hi All, I'm wondering if anyone could help me with an issue I've been struggling with, especially trying to get my point across to the BT support desk. We’ll give you a switching date – normally within 2 weeks, unless you choose a later one. I too am having similar problems as a new customer mainly with lack of help from customer services and problems with not being able to contact openreach direct. Hi Guys, Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. If you recently signed up for BT Broadband and can't connect, BT may not have activated your service yet. More options. LukeH2022. 2. £9. This will be sent via Royal Mail and should arrive between 7am and 6pm the day before your activation date. Once your broadband is up and running, just go to My BT and log in with your My BT details. 3. One of their neighbours is I believe with BT and they took up the offer to upgrade to FTTP but the installation ran into issues, so they con. Most of our contracts are 24 months, but we do have some that are 18. Attempt to phone BT to report that the line is still not active. Stay on the screen with the 6-digit code while you grab your phone or. There's a minimum 14-day cooling-off period, which begins the day after you register for the service. Sadly, so far I have contacted your broadband telephone agents on a daily basis, however that has so far been a waste of my time as Vodafone seem unable to contact openreach to sort problems, other than using their "system". 16th December - Not c. Re: Activation Date/BT already a nightmare. Right so after a lot of contemplation I took the plunge of moving to BT for the first time and I am not starting to regret it. Advanced Digital Home Phones. . Get help and track your orders. 99 per month for months4-24 24 month contract. No upfront costs. 22nd has come, landline works perfectly! Around about 3pm my TalkTalk service was disconnected. Joining BT from another service provider? You can connect your devices to use Hybrid Connect, but don't plug your. It is now the 22/03 and I still cant activate it. Now you can prioritise your online traffic for working from home, and to turbo-charge your gaming. . Didn't happen. Check the other lights in the silver bar at the bottom of the Hub and see the icons table below. Our customer service is available 24/7 and our reliable broadband network ensures issues are kept to a. 18+ See T&Cs*. Once completed you could have requested a new phone number. Hi, I recently switched to BT Fibre and TV, upgrading from my old sky ADSL broadband to FTTC. 86Δ a month. Try our broadband speed tips. Track my order >. . Openreach FTTP became available to order a month ago. 99 delivery charge for your BT router. Learn how to get started with Mobile. BT. 900 Mbps Upload + Download. Get help with your BT broadband. We left BT last month, changed to TalkTalk, realised we'd made a mistake and arranged to switch back. Pick a BT TV Sport, Big Sport or VIP BT TV package and get access to discovery+ Premium (including TNT Sports), or choose a BT TV Entertainment or Big Entertainment package and get a discovery+ Basic subscription. Every time I am told to. She has been with BT for landline for years (well over 30 years). 0800 328 1116. You should receive an email or text from us when it’s activated. I waited a few days and still not. 31-08-2021 1:10 PM. BT Fibre broadband / No internet on activation day. Step 1. Installation of a landline and broadband installation takes approximately 14 days. broadband activation has been delayed for 2 weeks. Vodafone is terrible at communicating updates to the customer. For the first week I was getting download speeds c 19Mbps. You can also see your order's progress when you track your BT Business order online. “You're not connected to a Sky Q box right now. Phone the Moving House/BB Activation team, as this is who I have been dealing with up till this point. @khawars, I can well accept it's probably Openreach's fault (such is their reputation and my view of them), although I can't rule out the possibility that Vodafone are simply terrible at getting it organized and blame them. If you fail to activate your card within this period, the card will be cancelled, and you will not be able to access the funds. So I made a phone call today to activate it, then in the p. . It should have been so easy given that the switch didn't require an engineer. Hi, I am encountering activation issues with my broadband connection, I am wondering if anyone else has had similar issues. BT customer service, truly dreadful. But she decided to move to BT Fibre 1. You may have created a BT ID if you placed your order. . Those fees aside, there’s no upfront charge for. A master socket is the main socket for the phone line in your home, not an extension socket. I have spend several hours and phone call conversations during the past few days trying to establish why my Infinity broadband activation keeps being delayed. 4. No, the big problem with it is that the phone doesn’t work if your broadband doesn’t, which also means that, unlike all previous sorts of landline, it won’t work during a power cut. I received my HH5 on Saturday (04/07) and connected it up with no issues, however, my speed has seen no change at all from what I was getting on standard (just over 3mb). Automatic Compensation. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. 33 for each calendar day that the service is not repaired: Missed appointmentsExisting BT Sport customers won’t need to do anything differently. 99. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. Announcements, Guides & Community Updates; The Lounge; BT. The best way forward is to call our Broadband Team on 08080 034 515 and we will fully investigate for. Find a hotspot and learn how to connect your devices. Reading the posts above, it sounds like many others have had the same problem as me. It is common for some problems to be reported throughout the day. I've taken the plunge on Fibre with BT because of the free sports channels but not particularly impressed so far and thats before it has been activated. All four TNT Sports channels, £1/month for three months. Reset, change or get help with your login details. Hi. . When I click on the email link 'activate your BT ID now' it takes me to a page that say -Simply log into My BT and navigate to the ‘TV and Sport’ section under ‘Your products’. The engineers came installed the new line from the pole overhead and box on the outside and inside all lights were on the. Then it was pushed to the 20th. You will automatically receive compensation from your provider without needing to take any action. Plusnet charges £49. They have no clue about my order until I called them on 15/06. For the last 3 hours been trying to contact vodafone through phone and live chat. Pay only £1/month for the first three months of your broadband and TV package, then just £50. Since then there has been a series of problems including routing errors, cable work. More about. What does your master. Black Friday deal. If you run into difficulties or have a question about BT’s products and services, join our community and. My engineer visit and activation date was scheduled for 26/7/23. Choose a topic. Close Broadband menu Mobile Phones SIM Tablets & Laptops Brands Accessories SIM Activation Manage Close Mobile menu Protect Protect Smart Home Insurance Smart Tech Close Protect menuNew Full Fibre’s something different. So if we’re late when activating or repairing your connection, or if we miss your engineer appointment, you’ll automatically get compensation. The phone number will not show on the checker as it does not come over copper. Select Activate on BT Virus Protect. The original switch date was 5th July all the equipment arrived on time and I set it up in preparation for the activation. 99. . Order. Had an email saying activation date and engineer visit for the 13th July 2016 (today). Scam Alert: Phishing email pretending to come from BT Billing - 15/12/2020. Email. Serious speeds to make light work of the heavy lifting for large families and power users. Enter your BT ID username (it's usually your email address). The representative told me they are chasing with Open reach team and I called the next day I got the same reply. We moved from Sky to BT after they failed to activate our broadband. This may look like those shown below , or something similar. The Lounge; BT. Started the process of upgrading from my fixed 2meg connection to BT Max last Thurs. The original switch date was 5th July all the equipment arrived on time and I set it up in preparation for the activation. Activation has not worked. I hope this is the right forum area - apologies if not. ACTIVATION. Safe to say we’re still waiting. Broadband / BT Fibre broadband / Activation Delay; Options. So, reading other posts, I am not alone with my recent activation issues. So, reading other posts, I am not alone with my recent activation issues. If this doesn't help for quick fixes to common issues head over to our broadband connectivity pageRe: Delayed and delayed activation. I have been advised that as I am switching from BT to Sky there is no need for an engineer to visit or set anything up as both companies use the same BT Ope. The Lounge; BT. I honestly don't want to waste time writing about my experience with BT so far, but I'd like to say that I'm totally dissatisfied with the service received so far; there needs to be more transparency and fewer games. BT Home Hub 4 and 5. Download the My BT app >. The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. Go to solution.